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Licensing Error Messages

If there is a problem with your license when it is checked you'll see an error message and a code. Below are the codes and a more in-depth explanation of what is wrong, and what to do next. When contacting support it is very helpful if you include either the error code, or the error message you received. Additional details on how the licensing system works can be found here.

 

(Error 1) Missing IP Address,Mac address or host in license request

This is not an error you should typically see and indicates a problem with the internal call to the licensing server. If you do see this error message contact support at https://www.elasticcobol.com/index.php/support.

 

(Error 2) Your subscription is not valid for this system type

You will see this error if you attempt to run the product on a platform you do not have a license for (Windows , Linux etc). You should log into www.elasticcobol.com and use the portal to either purchase a license for that system type or contact support for more information and assistance.

 

(Error 3) You have exceeded the number of host machines, or local IP addresses

A typical license is limited to being used on 2 machines. You will see this error if you are attempting to use the product on more than the number of machines you are licensed for. This could also be because you have used more than one network device (An ethernet card, a WIFI card and a 3G device) when running the product. You will either need to run the product via one of the existing machines or devices you have used or contact support in order to have your license reset or extended if possible.

 

(Error 4) You have exceeded the number of IP addresses from which this product can be invoked

A typical license is limited to being used on 2 machines. You will see this error if you are attempting to use the product on more than the number of machines you are licensed for. This could also be because you have used more than one network device (An ethernet card, a WIFI card and a 3G device) when running the product. You will either need to run the product via one of the existing machines or devices you have used or contact support in order to have your license reset or extended if possible.

 

(Error 5) You have exceeded the number of systems on which this product can be installed for your subscription

A typical license is limited to being used on 2 machines. You will see this error if you are attempting to use the product on more than the number of machines you are licensed for. This could also be because you have used more than one network device (An ethernet card, a WIFI card and a 3G device) when running the product. You will either need to run the product via one of the existing machines or devices you have used or contact support in order to have your license reset or extended if possible.

 

(Error 6) Unable to verify the identity of this system because of an invalid signature

You will see this error message if your license file becomes out of sync with the license server. This can happen if it is backed up and then restored, due to a write error on disk or a possible corruption within the license file. You should log onto www.elasticcobol.com and use the portal to email yourself a new, valid license for your product. If you continue to see this error message despite using the new file you were emailed you should contact support.  This can also be caused by having more than one copy of the license file on your machine. You should do a search for the file elasticcobol.properties on your machine and ensure there is only a single file installed in the user's home directory (C:\users\<user id> on windows).

 

(Error 7) Unable to verify the identity of this system because of a missing signature

You will see this error message if your license file becomes out of sync with the license server. This can happen if it is backed up and then restored, due to a write error on disk or a possible corruption within the license file. You should log onto www.elasticcobol.com and use the portal to email yourself a new, valid license for your product. If you continue to see this error message despite using the new file you were emailed you should contact support.  This can also be caused by having more than one copy of the license file on your machine. You should do a search for the file elasticcobol.properties on your machine and ensure there is only a single file installed in the user's home directory (C:\users\<user id> on windows).

 

(Error 8) This license type can only be used within an HCI cloud instance

You will see this error if your license file is for use only within the ELPaaS cloud. You should log onto www.elasticcobol.com and use the portal to email yourself a valid license for your product.

 

(Error 9) This license type has been disabled

Your license has been disabled on our server. Please contact Support for more information.

 

(Error 10) Your subscription ended

You will see this message if your subscription has expired. You should log onto www.elasticcobol.com and use the portal to re-subscribe, or contact Sales or Support in order to get your subscription, and licenses extended.

 

(Error 98) Your account has not been confirmed

You will see this message if your user id's account has not been confirmed. You should log onto www.elasticcobol.com and you will be prompted to have a new confirmation email sent to you. Click the link contained in that email to activate your account.

 

(Error 99) Your subscription id is not recognized

It's very unlikely you will see this error message but if you do it means we don't recognize the subscription id in your license file. You should log onto www.elasticcobol.com and download a new license file for your product.

 

You may also see the following codes under certain circumstances:

HCI904E Unable to verify malformed license.

HCI905E License check response inconsistency

HCI906E Unable to verify your Heirloom Computing subscription at %s - are you connected to the network?

HCI907E Unable to verify your Heirloom Computing subscription, is HTTPS communication allowed from your location?

 

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